Bug > gitlab.com > issues > image attachments missing

login.hedin · August 30, 2019, 8:02am

Our work is stopped: we can’t open our images, attached to issues…

Link to missing image:

Group ID: 5913539 (-X GET https://gitlab.com/api/v4/groups)
Project ID: 14010990 (-X GET https://gitlab.com/api/v4/groups/5913539/projects)

See screenshots for details:

UPDATE 1

If I will add new image to issue, it is successfully uploads to server:

(and server gives us correct JSON response)

Also, all uploaded files I can get, if will make backup of project:

UPDATE#2

Same bug not reproducing in gitlab-org/gitlab-docs project:
https://gitlab.com/gitlab-org/gitlab-docs/issues/390
– images working correctly

different codebase?

UPDATE 3: SOLUTION

Found way to make image attachments work again:

Export project to archive
Rename project (and it’s path)
Create new project by restoring from archive.

upd:

Unfortunately - this will restore all images but not new attached

petre.chitashvili · September 1, 2019, 3:45am

We have the same problem!

Please increase priority of this issue!

petre.chitashvili · September 1, 2019, 3:47am

@login.hedin has anything changed for you?

dyeo1 · September 2, 2019, 5:42am

Hi, my company is facing this issue too. Is anyone at GitLab looking into this? It’s hard to work with my remote team when I cannot communicate using attachments.

grizzlydev · September 2, 2019, 11:09am

I confirm the issue, on gitlab-ee, Debian Stretch, updated last saturday, and since, the uploaded images are emitting a 404 error. The image file is well uploaded on the system (/var/opt/gitlab/gitlab-rails/uploads/@hashed/ directory) but the production log contains a “route not found” error :

Started GET “/uploads/2b57c4c45b61441f9ea40813d7115cba/Fail.PNG” for my.ip.xx.xx at 2019-09-02 12:22
:42 +0200
Processing by ApplicationController#route_not_found as
Parameters: {“unmatched_route”=>“uploads/2b57c4c45b61441f9ea40813d7115cba/Fail”}

dsumenkovic · September 2, 2019, 2:15pm

Thanks everyone for the feedback. This bug should be fixed in the release 12.2.4, here’s the issue with more details

ynk_dev · September 3, 2019, 9:04am

Hi, when will this be released/patched on gitlab.com?

dsumenkovic · September 3, 2019, 1:05pm

Here’s the patch for the self hosted versions https://about.gitlab.com/2019/09/02/gitlab-12-2-4-released/. The GitLab.com should receive the update soon (today or tomorrow).