Account has been blocked

Please see the note here

Hi. Can you help me with the same issue? Iā€™m waiting for support answer for 11 hoursā€¦
Ticket 165840.

Hi have the same issues, I tried the link that should send the confirmation email.
No email received right now.
Any news?

I can fill out the ticket, but not submit it, because of a 403 Access denied. In case I would need my account to do this, then this is a catch22.

Now what?

It seems you need to verify ALL emails attached to the account. I setup my account using 1 email and then changed the primary when I landed a new gig that required the primary to be my work email. After leaving that job I re-added my old email address. It appears the primary is still my old work email that I can no longer access.

I verified the old primary email that is attached to the account and still cannot access my account. Support is asking me to get the owner of a group Im involved with to email gitlab stating the account is mine. This is somewhat out of touch as the group they are asking me to do this for is a contract of mine. It would poorly reflect me if I asked them to find the owner and for them to email gitlab.

At this point I have not been able to bill 6 days of work, wasted countless hours with support and still cannot access my account.

@clevelandbledsoe

Thanks, Iā€™ve opened the ticket:

Request #165930

But is not getting any response, not sure if that is the only way to go.

There is obviously a lot that Support is working through, right now! Thanks for being patient. :blush:

If you are currently waiting on an answer to your support ticket, please keep trying this solution by requesting a confirmation email , and be sure you are paying attention to the correct email address, as many of our users have more than one.

Hang tight everyone!

Meanwhile one of the tips I re-tried told me to log in, which was a change. So I tried that and it worked and I could sort email settings out.

2 Likes

Same issue for me!

My Request is #173590 (open since 2020-09-22 with no response yet! :frowning:)

Sorry for the necro, I happened upon this post because Iā€™m having the very same problemā€¦
@clevelandbledsoe , would you be so kind to look into it? The ticket number is 212427