Account locked

Not sure if it’s the right forum
I got an account with the username: shay
after reseting the password successfully and trying to login it didn’t work
assuming it would work, I tried it again and and again, and after the 5th attempt of this process my account got blocked,

is it possible to unblock it and reset the password to a preselected password?
I can provide any more information about the account if necessary

I have the same problem also, reset password link did not come after submitting the reset password form