Can't login, can't reset password, "unconfirmed user" flow broke everything

Hello everyone. This will likely need a support case, but of course free users aren’t entitled to support. Anyway here goes.

GItlab would like me to confirm my email to become a confirmed user, so I tried to log in to do this. I was then told I needed to log in to confirm my account first, after typing my email and password into the login form. Perplexed, I tried to reset my password, which did not work: I am not receiving password reset emails at all. I have just found my last email from gitlab, which was in fact an email confirmation email and I am reliably informed I have in fact confirmed my email.

So… what gives? Please can I get a password reset email and reset my password/log in to my account? Thanks a bunch.