Cant reset my password

When I try to reset my password using the link at the sign in page, it just doesn’t work. The email is correct (if I try to use it as an email in another gitlab account, the message “Already taken” appears), my inbox is able to receive new emails and the reset email is working for another gitlab account (that has another email).

I need to be able to login in this account, any tips?

OBS: I’m talking about, not my own running version