Email Not Sending Password Resets

using the rails console I can send emails as refrenced here, however password reset mails are never going out. Am I missing a setting somewhere to enable this?

GitLab 10.8.2
GitLab Shell 7.1.2
GitLab Workhorse v4.2.0
GitLab API v4
Ruby 2.3.7p456
Rails 4.2.10
postgresql 9.6.8