Error cloning "error parsing REF pkt-line"

While attempting to clone a repo on a self hosted GitLab instance with GitKraken… we received the error, Clone Failed, “error parsing REF pkt-line”.

I can clone it from a linux cli git client. Has anyone seen issues with GitKraken interacting with GitLab?

I stand corrected. The cli also failed, although it ran much longer than GitKraken. What steps could be taken to debug this? This is a test deploy to determine if we should purchase a license.

root@user-UN42:~# git clone
Cloning into ‘asp-web-gui-min’…
Username for ‘’: root
Password for ‘’:
remote: Enumerating objects: 4870, done.
remote: Counting objects: 100% (4870/4870), done.
remote: Compressing objects: 100% (2981/2981), done.
fatal: the remote end hung up unexpectedly9 MiB | 77.00 KiB/s
fatal: early EOF
fatal: index-pack failed

Not unique to Gitlab, has happened for users of bitbucket as well. Maybe some of the steps from this link will help. There’s quite a number of posts to work through. I haven’t personally experienced this problem, but googling your CLI errors, seems to find quite a lot of searches.