Git Synch not appearing on folder

Hello, I’m Scott. I am a Senior Application Analyst who uses TortoiseGit to check RoboHelp files in and out of Bitbucket. I am not a TG expert, and only have a base understand of what it does. I am currently running TG version 2.11.0.

I need to create a new folder on my work machine so that I can check RH files out of Bitbucket and on to my laptop. When I right click on the file, there is no Git Synch option that appears. The only thing that pops us is a UI for Settings, Help, & About. I have another folder on my machine where this does not happen.

I have tried the suggestions out of these two links, but nothing has helped:

Does anyone have any ideas?