Is there any way to see why an e-mail is not being picked up from a sub-addressing mailbox?
I have e-mail configured with MS Graph using an authentication token, the authentication is working and admin e-mails (such as password reset etc) are being sent.
For the incoming mail, again authentication is taking place and the mailbox is being checked; however no e-mail is being delivered.
in the logs I have the following:
{"severity":"INFO","time":"2023-03-14T14:57:52.621+00:00","context":{"email":"git@domain.com","name":"inbox"},"action":"Processing started"}
{"severity":"INFO","time":"2023-03-14T14:57:52.635+00:00","context":{"email":"git@domain.com","name":"inbox"},"uid":"AAMkADcxNjY1ZThkLWRhZTUtNGU4Ni05Zjc1LWY2ZTAzNWY4MmNiNwBGAAAAAACkUHjwNsGJQLz9ReGIboyPBwBoYTmieCuKQKPbQimJXiVdAAAAAAEMAABoYTmieCuKQKPbQimJXiVdAAAIXLHSAAA=","action":"asking arbiter to deliver","arbitrator":"MailRoom::Arbitration::Redis"}
{"severity":"INFO","time":"2023-03-14T14:57:52.636+00:00","context":{"email":"git@domain.com","name":"inbox"},"action":"Getting new messages","unread":{"count":1,"ids":["AAMkADcxNjY1ZThkLWRhZTUtNGU4Ni05Zjc1LWY2ZTAzNWY4MmNiNwBGAAAAAACkUHjwNsGJQLz9ReGIboyPBwBoYTmieCuKQKPbQimJXiVdAAAAAAEMAABoYTmieCuKQKPbQimJXiVdAAAIXLHSAAA="]},"to_be_delivered":{"count":0,"ids":[]}}
The e-mail is being seen as unread, but not being seen as needing to be delivered.
the To: address for the waiting email is: git+sys-admin-systems-support-2-issue-@domain.com, which matches that specified within the service desk.
Is there anyone who can shed some light on what I am missing, or how I can investigate this further.