GitLab.com users get "Invalid pin code" when trying to set up 2FA

GitLab Support has seen reports of GitLab getting an “Invalid pin code” error when trying to set up two-factor authentication.We’ve declared a production incident to investigate and resolve this problem here: 2022-03-30: 2FA failing due to "Invalid Pin" (#6728) · Issues · GitLab.com / GitLab Infrastructure Team / production · GitLab

You can also follow updates on our status page for updates.

This appears to only affect users belonging to a group which requires all members have 2FA enabled. A potential workaround has been identified and shared here.

If you are experiencing this problem, please:

  • follow the issue and status page for updates
  • report if you were impacted by this in this thread (to help GitLab understand scope of the problem)
  • let us know if the workaround here resolves the problem for you
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The source of the problem has been identified and a fix has been rolled out.

Users should no longer encounter the “Invalid pin code” error when setting up two-factor authentication. (unless one legitimately enters the wrong pin :wink: )

Thanks for your patience and understanding while we worked to address this problem.

Thanks for your help guys, Its working now

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