Gitlab runner issue -- There has been a runner system failure

Whenever we try to run a pipeline on GitLab , we are facing an issue “There has been a runner system failure, please try again”
Please help us on how to resolve this issue
Note : We are using the Community Edition of GitLab

Hi Team
While running the pipeline, i encountered some erros like “Error preparation failed: getwd: no such file or directory”, kindly help ont his please

Where do you see that message?