Gitlab runner status show "the service is not installed" but it was installed and run successfully

I installed Gitlab-runner in WSL Ubuntu 20. Firstly, I have registered runner and ran successfully. But when I check the status of Gitlab-runner it show:

namlb@Admin:/etc/init.d$ sudo gitlab-runner status
Runtime platform                                    arch=amd64 os=linux pid=2170 revision=e0218c92
version=14.3.2
gitlab-runner: the service is not installed

And another thing that confused me is that my runner just execute job when I already run gitlab-runner run command, whilst in some guides they just need run gitlab-runner start and job will be execute when triggered.

Here is some info about my gitlab-runner:

namlb@Admin:~$ sudo gitlab-runner start
[sudo] password for namlb:
Runtime platform                                    arch=amd64 os=linux pid=2563 revision=e0218c92 version=14.3.2
namlb@Admin:~$ gitlab-runner status
Runtime platform                                    arch=amd64 os=linux pid=2609 revision=e0218c92 version=14.3.2
FATAL: The --user is not supported for non-root users
namlb@Admin:~$ sudo gitlab-runner status
Runtime platform                                    arch=amd64 os=linux pid=2635 revision=e0218c92 version=14.3.2
gitlab-runner: the service is not installed
namlb@Admin:~$ gitlab-runner verify
Runtime platform                                    arch=amd64 os=linux pid=2686 revision=e0218c92 version=14.3.2
WARNING: Running in user-mode.
WARNING: The user-mode requires you to manually start builds processing:
WARNING: $ gitlab-runner run
WARNING: Use sudo for system-mode:
WARNING: $ sudo gitlab-runner...

Verifying runner... is alive                        runner=22WNSZ6v
4 Likes

I have the same issue. I’m curious if you ever figured it out?

I also have the same issue, can’t get around it even though the gitlab runner registers and runs just fine. /usr/local/bin is in the path for all accounts, no idea why I get that error.