Gitlab Signup not working

anish.raut · March 12, 2021, 11:36am

Hi,

We are facing an issue with user sign up through GUI and I tried with command but not getting an activation link. Please help to resolve the issue.

https://git.domain.com/users/sign_up

root@ip-10-0-12-247:~# sudo gitlab-rails console -e production
--------------------------------------------------------------------------------
 Ruby:         ruby 2.7.2p137 (2020-10-01 revision 5445e04352) [x86_64-linux]
 GitLab:       13.7.4 (2f14978e280) FOSS
 GitLab Shell: 13.14.0
 PostgreSQL:   11.9
--------------------------------------------------------------------------------
Loading production environment (Rails 6.0.3.3)
irb(main):001:0> user = User.find_by(email: 'ar@domain2.com')
=> nil
irb(main):002:0> user = User.find_by(email: 'sc@domain.com')
=> nil
irb(main):003:0> user = User.find_by(email: 'ak@domain.com')
=> #<User id:28 @ak>
irb(main):004:0>
root@ip-10-0-12-247:~#
root@ip-10-0-12-247:~# git config --global user.name "sc"
root@ip-10-0-12-247:~# git config --global user.email "sc@domain.com"
root@ip-10-0-12-247:~# git config --global --list
user.name=sc
user.email=sc@domain.com
http.sslverify=false
root@ip-10-0-12-247:~# sudo gitlab-rails console -e production
--------------------------------------------------------------------------------
 Ruby:         ruby 2.7.2p137 (2020-10-01 revision 5445e04352) [x86_64-linux]
 GitLab:       13.7.4 (2f14978e280) FOSS
 GitLab Shell: 13.14.0
 PostgreSQL:   11.9
--------------------------------------------------------------------------------
Loading production environment (Rails 6.0.3.3)
irb(main):001:0> user = User.find_by(email: 'sc@domain.com')
=> nil
irb(main):002:0> user = User.find_by(email: 'sc@domain.com')
=> nil
irb(main):003:0> user = User.find_by(email: 'sc@domain.com')
=> nil
irb(main):004:0>
root@ip-10-0-12-247:~#

anish.raut · March 17, 2021, 11:20am

Hi,

Please help.

iwalker · March 17, 2021, 11:27am

Hi,

I’m guessing you didn’t configure the gitlab.rb mail settings:

https://docs.gitlab.com/omnibus/settings/smtp.html

you will need to configure that properly before registration emails will appear.

anish.raut · March 17, 2021, 11:57am

Hi Sir,

The email setting is working. when I try to forget the password for an existing user then the password reset coming on the user’s email id but whenever I tried to signup that time password not coming.

Below is the setting.

### Email Settings
gitlab_rails['gitlab_email_enabled'] = true
gitlab_rails['gitlab_email_from'] = 'gitlab@domain.com'
gitlab_rails['gitlab_email_display_name'] = 'Gitlab'
gitlab_rails['smtp_enable'] = true
gitlab_rails['smtp_address'] = "smtp.office365.com"
gitlab_rails['smtp_port'] = 587
gitlab_rails['smtp_user_name'] = "gitlab@domain.com"
gitlab_rails['smtp_password'] = "XXXXXX"
gitlab_rails['smtp_domain'] = "domain.com"
gitlab_rails['smtp_authentication'] = "login"
gitlab_rails['smtp_enable_starttls_auto'] = true
gitlab_rails['smtp_openssl_verify_mode'] = 'peer'
gitlab_rails['gitlab_email_from'] = 'gitlab@domain.com'

iwalker · March 17, 2021, 3:14pm

Can you try and find info from logs:

cat /var/log/gitlab/gitlab-rails/*.log | grep -i notify

filter the results to see if you can find anything related to registering. The git config --global commands are only going to set in your ~/.gitconfig file - if the user registered via the web interface, then the log files should show some attempt at notification.

dnsmichi · March 17, 2021, 4:40pm

Hi,

for transparency - I have edited your post and redacted the email addresses and domains. Please double check this before posting. I’ve also wrapped the output into 3 backticks each for better formatting.

Cheers,
Michael

anish.raut · March 18, 2021, 5:16am

root@ip-10-0-12-247:~# cat /var/log/gitlab/gitlab-rails/.log | grep -i notify
[ActiveJob] Enqueued ActionMailer::MailDeliveryJob (Job ID: 01e128c4-2793-4947-a516-063f6c862499) to Sidekiq(mailers) with arguments: “Notify”, “new_merge_request_email”, “deliver_now”, {:args=>[129, 3846, “assigned”]}
[ActiveJob] [ActionMailer::MailDeliveryJob] [01e128c4-2793-4947-a516-063f6c862499] Performing ActionMailer::MailDeliveryJob (Job ID: 01e128c4-2793-4947-a516-063f6c862499) from Sidekiq(mailers) enqueued at 2021-03-18T04:40:38Z with arguments: “Notify”, “new_merge_request_email”, “deliver_now”, {:args=>[129, 3846, “assigned”]}
root@ip-10-0-12-247:~# cat /var/log/gitlab/gitlab-rails/.log | grep -i notify
[ActiveJob] Enqueued ActionMailer::MailDeliveryJob (Job ID: 01e128c4-2793-4947-a516-063f6c862499) to Sidekiq(mailers) with arguments: “Notify”, “new_merge_request_email”, “deliver_now”, {:args=>[129, 3846, “assigned”]}
[ActiveJob] [ActionMailer::MailDeliveryJob] [01e128c4-2793-4947-a516-063f6c862499] Performing ActionMailer::MailDeliveryJob (Job ID: 01e128c4-2793-4947-a516-063f6c862499) from Sidekiq(mailers) enqueued at 2021-03-18T04:40:38Z with arguments: “Notify”, “new_merge_request_email”, “deliver_now”, {:args=>[129, 3846, “assigned”]}
root@ip-10-0-12-247:~#

grove · March 18, 2021, 9:10am

@dnsmichi just told you to wrap output in 3 backticks for better formatting. Why didn’t you?

anish.raut · March 22, 2021, 6:58am

Hi Sir,

Still, I am waiting for your suggestion. Please help.

Thanks,
Anish Raut

dnsmichi · March 25, 2021, 11:31am

Hi,

please check the troubleshooting section in the docs, specifically to trigger an email manually from the rails console: SMTP settings | GitLab

Could also be related to TLS/SSL, mentioned in SMTP settings | GitLab

You can also test email sending manually on the CLI, with local MTA clients like Postfix or sendmail. Alternatively, curl has a method to send email with smtp: Sending email - Everything curl

Cheers,
Michael

anish.raut · March 25, 2021, 1:32pm

Hi,

Through the console, email is getting delivered. I tested through gitlab-rails console command.
ubuntu@ip-10-0-12-247:~$ sudo -s
root@ip-10-0-12-247:~# gitlab-rails console

Ruby: ruby 2.7.2p137 (2020-10-01 revision 5445e04352) [x86_64-linux]
GitLab: 13.7.4 (2f14978e280) FOSS
GitLab Shell: 13.14.0
PostgreSQL: 11.9

Loading production environment (Rails 6.0.3.3)
irb(main):001:0>
irb(main):002:0>
irb(main):003:0>
irb(main):004:0> Notify.test_email(‘anish.raut@domain.com’, ‘Test Email - Gitlab’, ‘Test email through console’).deliver_now
Notify#test_email: processed outbound mail in 1.1ms
Delivered mail 605c8fd88dd3a_4dd853d465079@ip-10-0-12-247.mail (1392.5ms)
Date: Thu, 25 Mar 2021 13:27:52 +0000
From: Gitlab gitlab@domain.com
Reply-To: Gitlab noreply@domain.com
To: anish.raut@domain.com

Message-ID: 605c8fd88dd3a_4dd853d465079@ip-10-0-12-247.mail
Subject: Test Email - Gitlab
Mime-Version: 1.0
Content-Type: text/html;
charset=UTF-8
Content-Transfer-Encoding: 7bit
Auto-Submitted: auto-generated
X-Auto-Response-Suppress: All

Test email through console

=> #<Mail::Message:199960, Multipart: false, Headers: <Date: Thu, 25 Mar 2021 13:27:52 +0000>, <From: Gitlab gitlab@domain.com>, <Reply-To: Gitlab noreply@domain.com>, <To: anish.raut@domain.com>, <Message-ID: 605c8fd88dd3a_4dd853d465079@ip-10-0-12-247.mail>, <Subject: Test Email - Gitlab>, <Mime-Version: 1.0>, <Content-Type: text/html; charset=UTF-8>, <Content-Transfer-Encoding: 7bit>, <Auto-Submitted: auto-generated>, <X-Auto-Response-Suppress: All>>
irb(main):005:0>

Thanks,
Anish Raut

dnsmichi · March 25, 2021, 5:44pm

Hi,

maybe a bug in 13.7.4. Any chance you do an upgrade to 13.9 or 13.10 to rule out a software problem?

Cheers,
Michael

anish.raut · March 27, 2021, 9:22am

Hi,

I have updated the Gitlab CE version but still, I am not getting an email when I tried to signup and also user not getting register through the Signup page.

root@ip-10-0-12-247:~# sudo gitlab-rake gitlab:env:info

System information
System: Ubuntu 16.04
Current User: git
Using RVM: no
Ruby Version: 2.7.2p137
Gem Version: 3.1.4
Bundler Version:2.1.4
Rake Version: 13.0.3
Redis Version: 6.0.10
Git Version: 2.29.0
Sidekiq Version:5.2.9
Go Version: unknown

GitLab information
Version: 13.10.0
Revision: 5eafdaf7b07
Directory: /opt/gitlab/embedded/service/gitlab-rails
DB Adapter: PostgreSQL
DB Version: 12.5
URL: https://git.domain.com
HTTP Clone URL: https://git.domain.com/some-group/some-project.git
SSH Clone URL: git@git.domain.com:some-group/some-project.git
Using LDAP: no
Using Omniauth: yes
Omniauth Providers: gitlab

GitLab Shell
Version: 13.17.0
Repository storage paths:

default: /var/opt/gitlab/git-data/repositories
GitLab Shell path: /opt/gitlab/embedded/service/gitlab-shell
Git: /opt/gitlab/embedded/bin/git
root@ip-10-0-12-247:~#

grove · March 29, 2021, 9:10am

There are a couple of potential issues in the output you show:

You seem to be running this on Ubuntu 16.04? Support for that will end in about a month, that includes both security updates, and new GitLab versions.
(Unless the you’re actually on domain.com, which seems a bit unlikely) domain.com has an SPF record, so you probably can’t send mail with that set up (if you have hidden the actual domain in that output: don’t, there’s no point to that)

(and why are you using sudo if you’re logged in as root, that only requires you to have configured sudo, but doesn’t give anything)

anish.raut · April 5, 2021, 5:01am

Hi Sir,

Please suggest the next steps.

Thanks,
Anish Raut

Gitlab Signup not working

Through the console, email is getting delivered. I tested through gitlab-rails console command. ubuntu@ip-10-0-12-247:~$ sudo -s root@ip-10-0-12-247:~# gitlab-rails console

Ruby: ruby 2.7.2p137 (2020-10-01 revision 5445e04352) [x86_64-linux] GitLab: 13.7.4 (2f14978e280) FOSS GitLab Shell: 13.14.0 PostgreSQL: 11.9

Through the console, email is getting delivered. I tested through gitlab-rails console command.
ubuntu@ip-10-0-12-247:~$ sudo -s
root@ip-10-0-12-247:~# gitlab-rails console

Ruby: ruby 2.7.2p137 (2020-10-01 revision 5445e04352) [x86_64-linux]
GitLab: 13.7.4 (2f14978e280) FOSS
GitLab Shell: 13.14.0
PostgreSQL: 11.9