# \[Help Needed\] \[2FA\]

**URL:** <https://forum.gitlab.com/t/help-needed-2fa/135619>\
**Category:** How to Use GitLab\
**Created:** [October 11, 2026, 7:15am UTC](https://forum.gitlab.com/t/help-needed-2fa/135619 "2026-10-11T07:15:05Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![sdhsm128](https://avatars.discourse-cdn.com/v4/letter/s/d07c76/32.png) [@sdhsm128](https://forum.gitlab.com/u/sdhsm128)\
**Post date:** [October 11, 2026, 7:15am UTC](https://forum.gitlab.com/t/help-needed-2fa/135619/1 "2026-10-11T07:15:05Z")

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Hello Gitlab Community,

I am the developer of Liya linux. I’ve had two accounts, one linking to my main e-mail and the second (username: liyalinux) linked to another e-mail. I couldn’t log in into gitlab from my liyalinux account because I lost the second email. Now since TFA is enabled, I can no longer login because I lost access to my second e-mail (liyalinux) and have no way to recreate that account (the official website is linked to that account and I need to update details in that website.

Can anyone help me with disabling TFA and helping me reset the e-mail in liyalinux account..?

]_Please add an x whether options apply, and add the version information._

- Self-managed
- `GitLab.com` SaaS
- Dedicated

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**Author:** ![iwalker](https://sea2.discourse-cdn.com/gitlab/user_avatar/forum.gitlab.com/iwalker/32/28805_2.png) [@iwalker](https://forum.gitlab.com/u/iwalker)\
**Post date:** [October 11, 2026, 1:42pm UTC](https://forum.gitlab.com/t/help-needed-2fa/135619/2 "2026-10-11T13:42:04Z")

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Check this: [Guidelines - GitLab Forum](https://forum.gitlab.com/faq#account-support) in particular the section about account support since pretty much nobody on this forum can help you - only Gitlab staff which would mean opening a support ticket on their support portal.