Human readable Service Desk email address per project


I just can’t get my head around how to solve this issue:

We are managing a few projects for a customer and we would like to use the Service Desk feature. But we want a simple email address like ‘’ or ‘project_2@…’ for each project. I tried to work with email forwarding and aliases but nothing works a expected.

Did anyone manage to have per project email addresses that are easy to remember without having to use unfriendly %{key} part :wink:

Thanks for your advice