I can't log in and I can't recover my password

How to Use GitLab
1

I can’t log in to GitLab using my email address.

I can’t recover my password - the email does not ever get sent. It is not in my spam folder.

Can anybody help me?

Thanks!

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2

I have the same issue. I think the problem might be related to the fact that I have an email in my own domain. I even couldn’t create an account on this forum using my own e-mail address and had to provide a gmail one.

Here is another user probably affected by the same issue: Login verification code

What is worse gitlab blocked my account probably because too many failed attempts to log in.

4

It’s been a week without a response. Can anybody help?

5

If you searched this forum, you would find this question has been asked so many times already. This is a community forum and since nobody here has admin privileges on Gitlab.com nobody can help fix your problem. Only the Gitlab Team have the ability to help, and whilst they do visit the forum, as you have found the lack of response means they are most likely busy.

You would have to contact Gitlab directly by opening a support ticket to try and get the problem resolved. Search the forum or google “gitlab support ticket” to find out how to do that. That may be quicker than posting here, but you most likely will still have to wait if you don’t have a paid subscription.

6

I am trying to log in to my account, but when I enter the code generated by FreeOTP, I receive the error message: “The verification code is not correct.” I have a new mobile phone and have reinstalled FreeOTP. Could you please guide me on how to resolve this issue and log in to my account?
Thank you for your assistance.

7

Sounds like you’ve enabled 2FA on your account, and uses FreeOTP on our phone to generate the TOTP codes.
I’ve never used FreeOTP, but most of the apps I’ve seen offer some kind of backup that can usually be restored (perhaps only when starting fresh). If you’ve somehow screwed FreeOTP up, this is not the place to get help, but if that’s the case you’ll also have problems logging in to other sites where you have enabled 2FA.
If you only experience problems on GitLab, I would recommend using one of the backup codes, disable 2FA and set it up again.

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