I need help with disabling TFA

General
1

I need help with disabling TFA. The recovery codes I have do not work.

2
  • Are you using gitlab.com?
  • Do you have an SSH key registered to your account?
  • Which plan are you on? (Free / Bronze / Silver / Gold)
3

Hi @rpadovani I have the same problem. But unfortunately, I don’t have ssh and I’m a free user. I have read somewhere that I need to have a paid version to disable tfa, but I’m not sure. If yes, what is the process to upgrade if I can’t access my account?

Thanks.

Regards,
Hristiyan

4

Unfortunately, I don’t think it is possible to update your account, if you don’t have access to it!

5

Probably yes… But as hope is the last thing which deaths, I’m waiting for someone to help. Otherwise, I have to swap to GitHub (again). I migrated to GitLab when GitHub was bought by Microsoft, but unfortunately, as we look the support of GitLab is not helpful, even when a free user can upgrade to a paid version. Anyway, thanks for the answer! And, Happy New Year:)