I’d like to set up incoming email to use Service Desk. I’m using Office365 as email client and want to use a Shared Mailbox to retrieve the mails.
Following the docs on Incoming email | GitLab I’ve enabled the settings in the config file.
According to this topic: Office 365 - How to access a Shared Mailbox using IMAP client - I’ve set-up the IMAP configuration with a shared mailbox alias:
The topic I’m referring to suggests to use a backslash, but this is ignored by Gitlab, so I tried a forward slash.
After reconfiguring and restarting Gitlab, I’m getting the following error:
IMAP server credentials are correct? … Checking firstname.lastname@example.org/sharedmailbox_alias
Try fixing it:
An error occurred: Net::IMAP::NoResponseError: LOGIN failed.
Check that the information in config/gitlab.yml is correct
For more information see:
Please fix the error above and rerun the checks.
Is there anyone around who was able to get this work?