Hello all hopefully someone in the community can give advice here.
Gitlab recently rolled out a security fix that requires everyone to verify their emails. The company I worked fro previously required that you have your work email as the primary on your gitlab. Because of Covid-19 I was let go in march and changed the email address back to the original email address.
After being locked out of my account for multiple days I reached out to support to find out I need to verify my work email address that is still associated with my account even though I have been receiving emails to the original email that was setup.
Support asked me to verify my account by doing a few things like references to last commits etc… I did all of this and now they are asking me to reach out to one of the groups Im involved with and for the OWNER of the group to email them verifying its mya ccount.
This is the worst customer service I have dealt with as the groups we are involved with are other organizations. In this case the group they are asking me to ask to email them is a corporation that Im a contractor for.
Im incredibly confused as 1.) the account has ALWAYS belonged to the email address Im using. 2.) I was NEVER locked out of the account until gitlab rolled out these changes. This is the procedure you use when someone has lost access to their account. I have not, gitlab rolled this change out which removed access to the account that I can access.
The only option I have is to create a new account as it’s not only a headache to find out who the owner of the group is but to ask them to email someone on my behalf would look poorly on my behalf.
Gitlab I really feel like you dropped the ball here. There are countless threads related to this roll out and as a software developer I can empathize with the undertaking. As a company you have cost me 6 billable days to a client and support seems to care very little about re-instating accounts that should be active.