My gitlab account is blocked, need urgent help

Could anyone please assist in unblocking my GitLab account? It appears to have been mistakenly blocked. i submit a support ticket but bot responded with something else , your help will be really appreciated :

Support ticket id : 572735
Support ticket: https://support.gitlab.com/hc/en-us/requests/572735

Majority of forum members here are just people who use Gitlab in their daily lives. We don’t have the ability to help you. Only Gitlab staff can. Maybe you will be lucky and they will visit the forum and help you, but otherwise a support ticket is the only way. If you are a free user, then good luck.

Plenty of posts already on the forum, no idea why nobody bothers to search first. This has been answered so many times already.