“Fun fact” is that yesterday, I’ve did the free upgrade to premium. Now the new license cannot be used within my instance due to the following error;
The form contains the following errors:
1 error found:
During the year before this license started, this GitLab installation had 23 active users, exceeding this license’s limit of 21 by 2 users. Please upload a license for at least 23 users or contact sales at renewals@gitlab.com
If I add 2 more seats, which I don’t even need because I only have 21 users, Gitlab asks me nicely to pay for these…
I have a small 4 person project and we use your bronze tier to get the pr rule improvements and a few other things but I can’t justify going from $200 a year to $1000 a year just for that. If you guys consider moving those to the free tier I would consider staying at the free tier.
Hello @guhcampos that particular test was only one very small part of our research. The majority of that effort was spent engaging directly with customers in 1:1 settings, with larger groups and through surveys. I realize this announcement may feel abrupt, but I can assure you we spent a considerable amount of time talking with actual customers evaluating these changes.
This is a very confusing move. You say you are doing this because you are not getting enough money from the bronze tier but the options you have presented will result in you getting no money from me. It would make sense if you were killing the free tier as well but you are not. As great as the features may be in the premium tier I won’t be upgrading for the same reason I drive a Fiat 500 and not a Lamborghini.
I am currently using silver for my team at work despite there being free options via the wider company. This kind of move erodes my will to fight to keep the subscription.
I want to sign under this reply. We like Gitlab as an SCM, but $19 (PER USER PER MONTH) is just too much. You should probably consider new plans based on the usage rather than just list of uncontrollable and unrelated long list of features where users have to pay full price for 1-2 features from the Premium list.
Maybe something like this would be better?
Free (basic features from all categories)
SCM (without CI, Issues and stuff, but full featured SCM)
I am a Starter tier user and it’s regrettable that it will be phase out.
I need only few features in Starter tier (Issue Weights, Burndown Charts, Burnup Charts) and purchesing $4 per month was reasonable for me.
Free tier lacks the reason that why I choose GitLab and Premium tier is too overspec for me.
GitLab Team, in future can you provide extension store (or something) to purchase for indivisual functions like Issue Weight, Burndown, Burnup and more?
Damn, we were going to purchase the starter plan…
The premium plan is too expensive for us as we only need the weight feature…
Is it really too late?
If so, we will consider other solutions…
Or maybe you can move some of the starter features like weight to the CE?
We currently make a 50% discount to all our closed customers to help then during this COVID-19 crisis… This is not the time to ask us 5 times more for this…
I would be interested in knowing how the $4 → $16 increase can in any way be motivated for self-hosted customers? Its not like self-hosted customers are generating a vast amount of running costs.
I’m confused by this too. None of the justifications given seem to apply to on-prem - were discussions held with on-prem customers too @justinfarris? I struggle to understand how this could be seen as anything more than a 5x price hike.
Any idea of when will be the next iteration of pricing ? Days, weeks, months ?
As I said, we were ready to purchase the starter plan. If we now have to wait for more than a month, we will migrate on Tuleap CE right now.
Tuleap is great, we would have avoided a long migration for 4$ / user / month, but for 19$ it worth it.
As other said, we don’t understand why GitLab Self-Managed is the same price as GitLab SaaS. A Self-Managed version without support cost you nothing…
Actually, is this really resolved? I had to go through trying this in multiple browsers to realize that this is just some kind of failure on Gitlab’s part. I even tried to upgrade by offering Gitlab more money. I tried to “upgrade for free”, and that didn’t work; so I thought, “what the heck, I’ll actually pay the $6/user/mo ‘discounted’ rate to the premium.” However, you know what happens, this:
My subscription is not upgradable?!? Not even when I want to pay for the upgrade?? Nope! I’ll save my colorful commentary about how Gitlab is shunning paying customers away, even for this so called upgrade, and leave it at: this problem is not really resolved.
My workplace has over 50 active users with the (old) self-hosted Starter Plan. 45 of this users are using GitLab for issue weight, burndown charts and the group dashboards. Now with this new license model, we are switching to the free plan for the 5 developers and the 45 other people are going to use JetBrains YouTrack for issues and boards which is only 2000$ per year (for 100 users).
Had been looking to potentially upgrade our self-hosted from CE to EE to get a starter plan. Cannot justify those costs though. Like others have mentioned, Github has a $4 pro plan, and comparing the pricing puts Gitlab at Github Enterprise level pricing without even an in-between subscription. Sad to say that it looks like Gitlab pricing itself out of the market without having any comparable subscription to Github pro.
Removing Starter I don’t think was a good idea, as you had something comparable to pull in customers with, which was guaranteeing revenue.
Correct you cannot make 100% of clients happy but my question is did you make anyone happy?
What extra functionality did the Silver level ( $19 ) get? I cant see any so no satisfaction for the silver level folks. Free gained basically nothing. The bronze levels have been stiffed with a 5 fold increase.
So where are any happy customers? Yes you cannot make 100% of clients happy but in this case I would say you have possibly made 0% of customers happy and a bollock load pretty darn sad.
I had just sold my clients to use the bronze / silver tiers. now I am reversing that - as any organisation that foists a 500% increase is too great a business risk.
I had similar plan
I’ve even reached to the licensing people in GitLab, they wanted to have a call, I’ve offered some dates… then they’ve stopped reacting, resuming communication after then pricing change was announced.
If i wasn’t waiting for them I had it… but to me it seems they’ve intentionally stopped communicating to get rid of a “tiny customer” who just wanted to support them…
