Hi there,
I have an ultimate subscription that is linked to a group A (a team within my university). It’s time for renewal as it expires soon, so I went through some link to update it. But after I updated it, I noticed that it updated it for another group B (my university).
I see there’s an option to “change linked group”. But, I tried to use that, but it won’t let me to change to group A, as it’s greyed out (and it also indicates it as “(Free)” which is dubious as we have an Ultimate subscription) and I get an error "We can’t transfer plan subscriptions to a group which already has a purchased plan. "
If I go to group A and press “Renew subscription” I get an error "No subscription was found for the given namespace "
Am I supposed to wait AFTER group A’s subscription has expired in order to change the linked group? I was just worried that the students might lose access or if there are any problems by leaving it in an unpaid state.
Thanks.