One of my colleague who is on a free account as well has lost MFA, with no recovery code as well. I am showing as owner for our organisation in the Users list, but when i click on his profile, i don’t see any option to remove 2FA. What can he do now
If he has an SSH key uploaded to his account, then he can generate new 2FA codes himself: Two-factor authentication | GitLab
Otherwise, it’s the same as every other post on this forum for recovering free accounts. There’s literally hundreds of posts on this subject already.