Pipeline took 4410 minutes but never actually started

andv · April 30, 2019, 5:36am

Job number: #203024189

Here’s how it looks like:

And look closely at the duration and timeout:

%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5

Now my quota is exceeded by 200%

abdurrahman.namli · June 5, 2019, 6:13pm

We have very similar problem. Our pipeline https://gitlab.com/retorio/ai/tori/pipelines/64323050 ran 3563 minutes and we run out of current 2000 minutes quota.

Is it possible to reset our quota until this problem is solved?

Tristan · June 6, 2019, 4:12am

@andv, @abdurrahman.namli, and anyone else that encounters this issue; we have an open issue here for this behavior. Feel free to contact support if you’re affected by this and we’ll take care of your minutes.

abdurrahman.namli · June 7, 2019, 6:23pm

@Tristan Thanks for quick reply. We appreciate support response rate for free-tier. This shows that we are pretty right about planning to move whole team to silver plan around this summer.