In terms of the timeline and announcements, here’s an overview
Sept 1, 2017: Early Adopter plan announcement
Sept 1, 2018: original date for end of Early Adopter plan, extended
Sept 5, 2018: planning for Early Adopters rollot to Free plan starts. Early Adopter Plan extended to Oct 1st
Sept 19, 2018 - Free trials of GitLab Gold announced as an option for easy transition
Sep 21, 2018 - E-mail sent to Early Adopter Plan subscribers: plan is being retired, but extended to 1st October 2018 to help with transition.
Oct 1st, 2018: end of Early Adopter plan (the actual rollout happened a few days after, reportedly on Oct 8th)
In summary, the plan start/end were announced publicly and opt-in subscribers were directly contacted. The planning for the roll-out was also planned in the open as an issue, keeping up with GitLab’s transparency values. To ease transition, the end of the plan was extended and an additional opt-in plan was offered.
I realize that despite these outreach efforts, not everyone could be notified and reminded of the upcoming plan changes. That’s where your feedback is important. If you have any suggestions on how to improve the process for the next campaign, we’d love to hear them.
As an immediate piece of input, what I hear is that the actual impact of ending the plan could have been communicated in more detail to avoid confusion. You can compare the feature availability when moving from to the Silver to Free plan here:
And for a more granular listing of the additional features included in the Early Adopter Plan:
That should be the full set of features that were disabled when migrating from Early Adopter to Free.
Thank you all for the constructive feedback so far. It’s also great to see forum members helping each other with suggestions and solutions as issues come up.