Service Desk is a free or paid?

Service desk on gitlab pricing page is on free plain(https://about.gitlab.com/pricing/gitlab-com/feature-comparison/)

But I can’t install it. How I can do?

At this moment Service Desk is still a paid feature.
In the 18 GitLab features are moving to open source blog post of March 30 it was announced that Service Desk will move to Core.
You can follow it’s progress in the Move features to core: “Service Desk” issue.
The features page in the documentation was already changed by mistake, this has been rectified.

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