So, I’ve been able to enable Service Desk for my self-hosted.
Instructions weren’t clear in the docs, but I found a very quick and simple tutorial on YouTube; that does the trick.
Now, I’ve got a few issues.
Considering that the incoming email address would be “service-desk”, and for each project “service-desk+[name]-[id]-issue”, do I need to create an email service-desk@ ?
I’ve tried with G-Suite Groups (email group/alias) as well as regular email alias.
The trouble with this is that any emails sent to me (quin452@) sends an error back to the sender saying it cannot be found.
It seems that emails being sent also get sent to service-desk@ when belonging to a Service Desk group, or having service-desk@ as an alias.
I should note, having service-desk@ as an alias for the Group does nothing (I got errors of “address cannot be found”).
So someone emails me with quin452@, and then get an error saying that service-desk@ cannot be found, when there is some form of alias there.
If I do need to use a separate mail box, how can I get notifications on new issues/tickets being submitted? Do I need to connect to that inbox, like any other?
Can I automate notifications to myself?
The fact that I cannot get all the notifications I want (like watching an entire board for any updates, for example) isn’t ideal.
I’m assuming that any aliases used would cause the same issue (i.e. gitlab@ and service-desk@ - if someone emailed gitlab@, they’d get the same error as before).