This job has not started yet - Buying more minutes still won't kick off pipelines

We ran out of our 2,000 runner minutes today. Upon buying an additional 2000 minutes, our pipelines are still not being run, and instead are in a constant state of Pending with " This job has not started yet This job is in pending state and is waiting to be picked by a runner"

We are completely blocked right now, and seems silly to pay money for a hosted solution that isn’t working. Is there something we are missing? Our pipelines were working perfectly fine before we ran out of minutes.

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Hello @esther.lloyd, we are sorry for the inconvenience.

Could you please open a support ticket about that over at We’d love to help you out.


Happenning to us to. Is there something else we should do after buying the minutes?