If you want help from the Gitlab Team, then purchase a subscription - there was no need for such a comment @Laul0. If you do pay, then you could have opened a support ticket, but the fact that you posted here suggests you are a free user, so you cannot expect for help from Gitlab when you don’t pay. The help comes via the forum, and the Gitlab team do come by, so they do help.
This is the Gitlab forum for the community, or if you like free users who don’t pay for support and the community users are the ones that help out with your problems like @balonik so kindly did. You should be glad that there are community members actually willing to help out and resolve your problem or point you in the right direction.
That aside, thank you for sharing the steps you provided to help give something back to the community, as together we are stronger when everyone helps out. Gitlab employees do visit the forum and do help out when they can, but their priorities are their paying customers, which is completely understandable.