Updates to paid tiers for improved billing and subscription management

Community
1

:bulb: What you need to know

  • GitLab moves from annual true-ups to quarterly subscription reconciliation
  • Introduces cloud licensing and auto-renewals for improved license management
  • Requires collection of operational data for customer success services
  • Applicable to new customers from August 1, 2021 and existing customers at their next renewal

:point_right: Learn more in the announcement blog post.

2

Hello, the FAQ’s reference:

We are investigating ways we can allow for manual submission of required license data without needing an active internet connection. When we have those plans we’ll update any affected customers.

As an affected customer - can you add information as to what will happen while you are looking in to the issue?

For instance, if I upgrade my offline installations today will they stop working?

3

Hi,

Thanks for asking. I’d suggest contacting your GitLab sales representative, or open a support ticket to get an update for your questions.

Kind regards,
Michael