Users getting Blocked


We have been facing an issue with user accounts getting blocked since Thursday (14-09-2023). Whenever an API call is made by the user it gives response with response status - 403 with message - “403 Forbidden - Your account has been blocked.” The user is only unlocked after we have logged in with the user and verification code.

The following users have been locked in past 2-3 days.

Till now, we have not been able to find the cause of the accounts being locked since the error message does not provide any details.

Please let me know what could be the reason for blocking the accounts and what can we do to prevent this from happening again?

Hi there
Can you give us more info about your environment?
saas or self hosted? what version? have you got saml / sso etc? how do you manage users?

It is a saas environment with version 16.4
login the users on UI with password and API requests are done with the Personal Access Token

Cloud version (