Why everybody is silent? Nobody reply post?

I’ve seen alot of post with zero replies. Why?
No help for Newbie alot asking question. I’ve moved from github to gitlab because of Opensource and free software agreement. I’ve got problem, Nobody looks this problem and also thousands of others.

Please be active in community…
I guaranteed if you help newbie , they will help others… They will tell their friends to use gitlab, they will tell their family, teachers to use gitlab. They are essential component of marketing.
I’ve came from github to gitlab , because of opensource/free. I’m sure alot of institutions would use because of this instead of any Proprietary software.
I will also try harder people to use opensource gitlab platform.
@Linds @axil @discobot

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You just need to be patient and give people time to respond.

If you wish for faster response there are paid support options. Remember people who are on the forums help for free. So you just need to be patient.


Because of no replies in others posts , I got feared if it will happen in my too and started to write post about it.

It is unfortunate that opensource projects have no good way to earn money. But still some services are getting way .

I am thankful to that.

While I understand that this is OSS project, what I dont understand is:

  • why GitLab team is so slow to respond ( if at all ),
  • the rationale behind FOSS and paid support ( but its another case )

While GitLab remains an open-source alternative to github, it still requires massive resources. As a community we try to understand that the community version of GitLab (gitlab-ce) is community maintained and that the paid developers help us out of the goodness of their hearts. They have families to feed just like we do and they put bread on the table through paid support options etc. The fact that we have a team who is willing to help with the community edition of their project even though they are not getting paid is absolutely fantastic. I love that they are able to turn a profit while remaining open source. consider all of the things that the GitLab team gives us for free: hosted test runners, free private repositories, free ci/cd, you can even host your own instance of GitLab with the GitLab community edition!

So let’s not chastise the GitLab team, Because from my perspective, they are our saving grace from Microsoft. Instead let’s work on building up the GitLab community so that we can help one another the way we do on stack overflow. If we do this, we work toward a future where GitLab overtakes GitHub in market share, and open source wins again.


I’m a strong believer in open source, but also employed at a company that has a starter license for gitlab(-ee) - that I do most of the administration of.

That puts me in a bit of a strange situation. I prefer to get (and give) help to/from the community (I try to visit this forum every day), but I also have access to support when I don’t get an answer here. It also means that some of the features I have access to, and some of the solutions I use, are not available to users in the wider community. I mostly choose just to stay away from an issue if I’m not sure my contribution can be used on gitlab-ce.

While I would like the community to provide good enough support to everyone here, I also see that’s not the case currently, so I think GitLab should pay (some of) their supporters to pay this forum a visit regularly and make it a place where it looks like most people get help, and hope that will make it run good enough that GitLab can cut a little back on paying supporters to be here. A good forum here might even reduce the pressure on the support (I know that there are a couple of things I wouldn’t have contacted support about if I had gotten a response here).

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M** is doing everything to grow github, psychologically forcing big organization peoples to use it either by power or suprise.
In past, As those proprietary products like MS office, powerpoint, all country started to teach those software , which source code is unknown, instead of any free libreoffice …etc… even today.

I am doing as much learning add alternatives to those proprietary software. Although never had contributed to anything but there is no balance between opensource and proprietary.

Other than these,
Gitlab is doing great way of opensource business logic. Like that ubuntu cannoncial company is 110 million USD year, I also want see Gitlab in that position but perfering with only opensource things.

In past, As Linux was being tortured , Gitlab know it will be too, not by word or sword, but by :moneybag: . .

Good luck gitlab I would be with you…

I’ve been on the same situation. And I do love to contribute to OSS side, rather than privately accumulating knowledge.

I typically do this to get the best of both (and this is not specific to gitlab):

  1. Ask publicly. This requires carefully removing non-public info.
  2. Then ask privately referring to the public question I started.

This obviously adds some overhead. And the benefit for your work is not clear, and even when there’s a benefit (which I believe there is), you usually get it slower than when asking the paid tech support.

I know many people who work for a private company don’t care the community development esp. when community contribution is not part of their job description.