Bug > gitlab.com > issues > image attachments missing

Our work is stopped: we can’t open our images, attached to issues…

Link to missing image:

Group ID: 5913539 (-X GET https://gitlab.com/api/v4/groups)
Project ID: 14010990 (-X GET https://gitlab.com/api/v4/groups/5913539/projects)

See screenshots for details:


If I will add new image to issue, it is successfully uploads to server:

(and server gives us correct JSON response)

Also, all uploaded files I can get, if will make backup of project:


Same bug not reproducing in gitlab-org/gitlab-docs project:
– images working correctly

different codebase?


Found way to make image attachments work again:

  1. Export project to archive
  2. Rename project (and it’s path)
  3. Create new project by restoring from archive.


Unfortunately - this will restore all images but not new attached :slightly_frowning_face:

1 Like

We have the same problem!

Please increase priority of this issue!

@login.hedin has anything changed for you?

Hi, my company is facing this issue too. Is anyone at GitLab looking into this? It’s hard to work with my remote team when I cannot communicate using attachments.

I confirm the issue, on gitlab-ee, Debian Stretch, updated last saturday, and since, the uploaded images are emitting a 404 error. The image file is well uploaded on the system (/var/opt/gitlab/gitlab-rails/uploads/@hashed/ directory) but the production log contains a “route not found” error :

Started GET “/uploads/2b57c4c45b61441f9ea40813d7115cba/Fail.PNG” for my.ip.xx.xx at 2019-09-02 12:22
:42 +0200
Processing by ApplicationController#route_not_found as
Parameters: {“unmatched_route”=>“uploads/2b57c4c45b61441f9ea40813d7115cba/Fail”}

Thanks everyone for the feedback. This bug should be fixed in the release 12.2.4, here’s the issue with more details

Hi, when will this be released/patched on gitlab.com?

Here’s the patch for the self hosted versions https://about.gitlab.com/2019/09/02/gitlab-12-2-4-released/. The GitLab.com should receive the update soon (today or tomorrow).