Can't get my gitlab pages site working with "www" prefix

How to Use GitLab System Administration
#1

Hi, I have created my website with gitlab-pages ans a custom domain, effectivecoding.fr.
I have added the domain effectivecoding.fr in gitlab. The site works well with : effectivecoding.fr, secured with let’s encrypt. :grinning:

Unfortunately, it does not work when I go to www.effectivecoding.fr : I have a 401 Error “- You don’t have permission to access the resource.”

My name server is OVH, and I have followed this documentation : https://docs.gitlab.com/ee/user/project/pages/custom_domains_ssl_tls_certification/#for-both-root-and-subdomains , with this configuration :

I also tried with 2 separate domains in Gitlab : effectivecoding.fr and www.effectivecoding.fr, but the lets’s Encrypt certificate can not be validated for the second domain, and so https is not working.

Do you have any idea?

Thank you in advance,

3 Likes
#2

Hi @Sylvain, did you manage to solve this issue? I have the same problem (also using OVH) and none of the solutions I found on the forum helps :confused: I added my root domain with DNS A record and TXT verification successfully (so https://mydomain.com works fine and is encrypted), but cannot do the same for www.mydomain.com. I tried:

  1. adding CNAME www to namespace.gitlab.io - resulted in 401 error
  2. adding www.mydomain.com as New Domain and and TXT verification passed, but I can’t validate Let’s Encrypt and when I enter www.mydomain.com I got error “DNS_PROBE_FINISHED_NXDOMAIN” (in all browsers and devices). Only if I add DNS A record it works, but it means I treat www the same as my root domain, is that correct?

Also I didn’t understand why the documentation suggest adding both TXT and CNAME for subdomain www.example.com - when I try to do this in my DNS zone I got error stating I can’t add both TXT and CNAME records for one subdomain (sorry if it’s obvious, but I’m a total rookie).

1 Like
#3

Even I have the same problem. I use mydomain.com is working fine for me. TXT verification with mydomain.com is passed with Gitlab. I added CNAME record for redirecting www.mydomain.com to mydomain.com, but still, I am getting the error " 401

You don’t have permission to access the resource." one of Gitlab permission errors. @AlexC , @Sylvain any leads on this?

FYI, I use Google domains to get the domain name.

#4

I have this issue as well.

mydomain.com works fine, but www.mydomain.com does not resolve.

I’ve tried following these steps with no luck.

#5

The same for me, before with OVH and now that I’ve migrated to AWS Route 53 is the same issue.

#6

I’m seeing this issue. CNAME entry for www subdomain yields the error message mentioned above from gitlab " You don’t have permission to access the resource."

I think it has to do with the pages being in a project url, as in: groupname.gitlab.io/projectname