Gitlab CE to 13.9.2 | profiles/active_sessions shows Error 500

How to Use GitLab Upgrade
1

Hi folks

I’ve recently updated a gitlab instance to version 13.9.2 and one user now gets an error 500 when he tries to open $url/-/profile/active_sessions however i tested it with two users and do not get that error.

The Log file at /var/log/gitlab/gitlab-rails/production.log says:

Completed 500 Internal Server Error in 77ms (ActiveRecord: 2.3ms | Elasticsearch: 0.0ms | Allocations: 26544)
  
ActionView::Template::Error (No route matches {:action=>"destroy", :controller=>"profiles/active_sessions", :id=>nil}, possible unmatched constraints: [:id]):
    27: 
    28:   - unless is_current_session
    29:     .float-right
    30:       = link_to(revoke_session_path(active_session),
    31:                 { data: { confirm: _('Are you sure? The device will be signed out of GitLab and all remember me tokens revoked.') },
    32:                   method: :delete,
    33:                   class: "gl-button btn btn-danger gl-ml-3" }) do

Does anyone know how to fix it or what is causing this?

2

Hi,

We’re experimenting the same issue after upgrading Gitlab from 12.3.5 to 13.10.3.
This seems to happen only for existing account. New accounts can access without error to the page.

I think clearing the sessions for all the users could save the problem, but I didn’t figure out yet how to do this. Someone has an idea ?

3

I resoved this by removing the redis dump.rdb file, and then restart redis.r

1 Like
4

Hi,
I had the same issue, I tried to delete dump.rdb according to the method of @xworks , but the issue is not solved, Is there any other way to solve this issue?

5

i am experimenting the same issue after upgrading Gitlab from 12.10.10 to 15.4.2. There’s my solution:

In 15.4.2, anything else is work except active_sessions，I create a gitlab backup and backup those config files in /etc/gitlab/, then remove gitlab-ce, then install gitlab-ce 15.4.2, then restore the backup, by this way the redis has been clean up. then it works

# The command is not necessarily accurate, but only represents the process and ideas

sudo gitlab-backup create
mv /var/opt/gitlab/backups/your-backup.tar /home/backup/
yum remove gitlab-ce
rm -rf /var/opt/gitlab
rm -rf /var/log/gitlab
rm -rf /opt/gitlab

mv /etc/gitlab /home/backup/

yum install gitlab-15.4.2
sudo gitlab-ctl reconfigure
sudo gitlab-backup restore BACKUP=your-backup-url

我也遇到了同样的问题，删除了dump.rdb文件，重启redis服务无效，我全量备份了gitlab的应用数据和配置文件，唯独没有备份redis数据。
然后卸载重装该版本的gitlab，恢复配置文件，恢复数据，启动服务，目前一切正常没有报错，active_sessions里的数据也是新生成的
@lyuluke @linkt-alexandre

6

gitlab-ctl stop redis
rm -f /var/opt/gitlab/redis/dump.rdb
gitlab-ctl start redis

1 Like
7

I just created an account to thank you.
Thanks.