Gitlab pages not accessible throwing 401 permission error

How to Use GitLab
,
1

:hugs: Please help fill in this template with all the details to help others help you more efficiently. Use formatting blocks for code, config, logs and ensure to remove sensitive data.

Problem to solve

401 You don’t have permission to access the resource.
Describe your question in as much detail as possible:
Hi, I am using gitlab to host my static site built on hugo. I have done the deployment and also made pages accessible to public under general settings. I am using custom domain from namecheap and the domain is verified. I have gone through the same issue in this forum but the solution has not worked for me. I have done dns settings based on the instructions from both gitlab as well as from namecheap but it is still not accessible. Any insight would be helpful

  • What are you seeing, and how does that differ from what you expect to see?
  • Consider including screenshots, error messages, and/or other helpful visuals

Steps to reproduce

Which troubleshooting steps have you already taken? Can you link to any docs or other resources so we know where you have been?

Configuration

Provide screenshots from the GitLab UI showing relevant configuration, if applicable.
On self-managed instances, add the relevant configuration settings or changes.

Custom domain name:- writingmonk.in

issue

image
image2558×1134 114 KB

Pages setting

image
image2190×306 30.8 KB

Pages Domain
image
image2476×1302 274 KB

my namecheap settings

image
image2260×1122 200 KB

Here is my dnsrecords.io result

writingmonk.in.		1799 IN	A 35.185.44.232
writingmonk.in.		1800 IN	NS dns2.registrar-servers.com.
writingmonk.in.		1800 IN	NS dns1.registrar-servers.com.
writingmonk.in.		3601 IN	SOA dns1.registrar-servers.com. hostmaster.registrar-servers.com. (
				1709189744 ; serial
				43200      ; refresh (12 hours)
				3600       ; retry (1 hour)
				604800     ; expire (1 week)
				3601       ; minimum (1 hour 1 second)
				)
writingmonk.in.		1800 IN	MX 10 eforward1.registrar-servers.com.
writingmonk.in.		1800 IN	MX 15 eforward4.registrar-servers.com.
writingmonk.in.		1800 IN	MX 20 eforward5.registrar-servers.com.
writingmonk.in.		1800 IN	MX 10 eforward2.registrar-servers.com.
writingmonk.in.		1800 IN	MX 10 eforward3.registrar-servers.com.
writingmonk.in.		1800 IN	TXT "v=spf1 include:spf.efwd.registrar-servers.com ~all"
writingmonk.in.		3600 IN	DNSKEY 256 3 13 (
				o8AUo3P+IzmuNrNfoG9vsrfnqnebsiGtl05Y/QgR6uLy
				zsPaxlO+MKkzZFaL7FEBa40wgjdvxZigJb5Qv/oduw==
				) ; ZSK; alg = ECDSAP256SHA256; key id = 49993
writingmonk.in.		3600 IN	DNSKEY 257 3 13 (
				Sl2ETHfVzkE0Z382F/yCahOBL1Wb9jSr92AlbR7LPH0j
				4zWJdO9xQB5p8n04nKRceTdKpDBLwfv9Q+qINqwchw==
				) ; KSK; alg = ECDSAP256SHA256; key id = 4353

Versions

Please select whether options apply, and add the version information.

Versions

Helpful resources

  1. Before opening a new topic, make sure to search for keywords in the forum search
  2. Check the GitLab project for existing issues. If you encounter a bug, please create a bug report issue.
  3. Troubleshooting docs: Self-managed GitLab instances.

Thanks for taking the time to be thorough in your request, it really helps! :blush: