422 error with 2FA: email already in use

I signed up for gitlab with my own email account prior to being issued a company gmail account. After changing the email in profile, I logged out expecting to sign in the with the new email. Since that didn’t work, I then created a new gitlab registration with the company gmail.

When I tried to login however, it errored saying the email was already in use. I then tried to log back in using the old email but now it’s also receiving the same error.

currently using two-factor authentication (2FA) with Google Authenticator app

error is similar to this thread but different scenario:

Hey @vintg, sorry to hear about the issue. Is this regarding a GitLab.com account? If so, please feel free to contact us directly about this so that we can get a bit more detail without asking for private information on this public forum.