Certification exam scored released over a week ago - No badge or news


My question is simple : i completed the " GitLab Certified Associate Self-Study + Exams" over a week ago and haven’t heard back since.

I believe hundreds of people are having the same issue and haven’t found an update from the Gitlab team anywhere.

Could someone update us ?

Kind regards,

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Hello! We hope you had a great weekend! All exams that were submitted prior to 12pm EST on May 7th have been graded and all certifications awarded. If you have not received a certification or you have an issue with your submission, please submit a Support Request here and be sure Professional Services is flagged: Submit a request – GitLab, Inc.

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I have the same problem. I have already tried to write a support ticket several times but always with the message: It is premium support.
I finished the " GitLab Certified Associate Self-Study + Exams" on 06.05.2021 20:45 CET @kmarquart plz help me

Hello @Saske Your badge was sent out on May 7th. If you still have not received it, please email proserv-education@gitlab.com