CI/CD pipelines blocked — no identity verification section in profile

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Problem to solve

I cannot verify my identity. My CI/CD pipelines are blocked and do not start — they remain pending and never turn green.However, in my profile settings there is no “Identity verification” or “Payment methods” section at all. I have already linked my credit card to my GitLab account, but nothing changed. The pipelines are still blocked and there is no option to verify my account manually.Steps to reproduce Which troubleshooting steps have you already taken? Can you link to any docs or other resources so we know where you have been?

Steps to reproduce

Which troubleshooting steps have you already taken? Can you link to any docs or other resources so we know where you have been?

Configuration

Here is my .gitlab-ci.yml file image: stages: - test ruff-lint-job: stage: test script: - uvx ruff check pytest-job: stage: test script: - uv run pytest.

Versions

GitLab SaaS

Username: 2xthetabbtc

Project: ml_prod repository under my account 2xthetabbtc, branch ArtyhovYura

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