Could Not Authenticate You From Ldapachievent because "Invalid credentials for <username>"

Hello, I have two users that cannot access their accounts. This is strange as I have reset their passwords and usernames multiple times and tried them myself. There are also no duplicate accounts. They are also not blocked by me or by ldap. I have had a similar issue in the past resolved by SSHing into the server and activating the account that way. Up to this point I haven’t had any luck however. Also, I have checked and ldap connection is successful. Any guidance would be appreciated. Thank you!