File upload error at Gitlab 17.11.1-ee

How to Use GitLab Self-managed
1

I have a self-managed Gitlab, and upgraded to 17.11.1-ee.

Some users report they can’t upload file during create issue (file and images), server returns the following message:

{
    "body": "\u003cp data-sourcepos=\"1:1-1:77\" dir=\"auto\"\u003e\u003ca data-sourcepos=\"1:1-1:77\" href=\"blob:https://mygitlabserver/49f3420e-1742-4d59-b572-8c64b6cf5bd4\"\u003elink\u003c/a\u003e\u003c/p\u003e",
    "references": {
        "users": [],
        "suggestions": [],
        "commands": ""
    }
}

But, some users works normally.

Note: user reports it works normally during edit issue.

How can I check and resolve this problem?
Thank you.

2

Similar issue here with our seld-managed instance. Except it’s the other way around. Uploading images when creating an issue works but not in comments.
Also, it works when commenting on MR.
Unfortunately, all our users (Firefox, Safari or Chrome) have the same issue.

Here is what I see in the Firefox console

image
image1026×320 28.8 KB

And the response in plain text:

HTTP/2 422 
server: nginx
date: Tue, 06 May 2025 09:11:17 GMT
content-type: application/json; charset=utf-8
content-length: 45
x-gitlab-meta: {"correlation_id":"01JTJDT7R03P9DFMZA4XT9VQNS","version":"1"}
x-request-id: 01JTJDT7R03P9DFMZA4XT9VQNS
x-runtime: 0.041289
strict-transport-security: max-age=63072000
X-Firefox-Spdy: h2

EDIT: I rolled back to 17.11.0 and it works again

3

Thank you, I will upgrade newer version and check it.

4

I haven’t upgraded yet from the working 17.11.0 but I would live your feedback on newer versions :wink:

5

Hello,
still experiencing the problem in 17.11.5, but with a weird behaviour: if I create issue using plain text editor i get no error, and even if I switch on the fly to rich text editor when the upload has been made before saving I get no error. it seems to happen only if you try to add a file in RT editor mode.
Tried also on a 18.1.1 instance, it seems solved.