Git checkout is taking more than 5 minutes

Currently is taking more than 5 minutes to git check out a repository and in some cases is taking more than 30 minutes.

Where should be the right channel or location to raise this issue?

Is someone else also facing the same issues with git checkout?



error: RPC failed; curl 92 HTTP/2 stream 0 was not closed cleanly: INTERNAL_ERROR (err 2)

19fatal: the remote end hung up unexpectedly

20fatal: early EOF

21fatal: index-pack failed

22Cleaning up project directory and file based variables

23ERROR: Job failed: exit code 1

We’re seeing intermittent failures on git clones from our pipelines:

error: RPC failed; curl 92 HTTP/2 stream 0 was not closed cleanly: INTERNAL_ERROR (err 2)
fatal: the remote end hung up unexpectedly
fatal: early EOF
fatal: index-pack failed

Would appreciate an update on this from the gitlab team through the status page/alerts as this is hindering our work by causing failed builds.

our pipelines are stuck on “Created fresh repository.”

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I checked out a relatively small repository within a few seconds. I have a 4.2GB repository that is taking far longer, but that could be more due to the size, and is so far 6 minutes in and 42% complete. So difficult to say. Could just be problems with shared runners if only pipelines affected. Or potentially even location-specific depending on where you are in the world.

Either way: doesn’t show any issues at the moment. Alternatively, you can try reporting here: since am assuming the problem is with Gitlab SaaS (

Unfortunately, free support doesn’t have any priorities. Only paid support gets a priority so assuming that paid customers have reported this, then I expect it will be resolved soon. As for us free users, nothing we can do except wait.

we are a paying customer.

Then as a paying customer it’s far quicker for you to get support from the Gitlab ticketing system. This forum is pretty much for the community and therefore a quick response isn’t guaranteed here. Via the Gitlab tickets is the only way to guarantee a quick response for paid clients.

I am just a community member, not Gitlab staff, so have no influence over anything :slight_smile:

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I’m a Golden paying customer and just open a ticket. I wanted to know if I was the only one experiencing the problem.

It seems not. My jobs are also stuck on Created fresh repository.

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