We are planning to migrate users and data from GitLab Self-Managed to GitLab SAAS soon.
We are currently trying to understand how the user migration/administration/management changes on GitLab SAAS.
There was a little bit of information on the youtube video below posted by GitLab explaining the changes between GitLab Self-Managed vs GitLab SAAS for User administration/management.
Level Up - What options do we have to manage user access on gitlab.com?
There was also a mention in the video about access to the customers portal that was required as one of the prerequisites before moving to GitLab SAAS.
I am still a little confused on how the customers portal plays a role in managing or administering users on GitLab saas.
I would like your help or insights with the User administration/management part on GitLab SAAS.
We have an ongoing ticket with the GitLab support but the information given to us so far hasn’t been very helpful.
I saw some posts on the gitlab forums that are saying that each licensed user on GitLab Self-Managed instance has to self register on GitLab.com (SAAS) and cannot be manually added as done in GitLab Self-Managed.
I was hoping to get some answers from anyone on the forums who went through the process of migrating data and users from GitLab OnPrem to GitLab SAAS.
Thank you for your help and support.
I just received an email from the GitLab sales team that we can’t get access to the customer’s portal as we bought our licenses through a third party re-seller.