I’ve recently asked a friend (not a developer or otherweise IT-affiliated) to help me with a private project of mine.
For that, it would be very helpful for her to have a gitlab account, so she can make pull requests to my repo. Mind here, this is already a hurdle, since she has never used
So she went to
https://gitlab.com and was redirected to
https://about.gitlab.com. There she saw the options “Get free trial” and “Sign in”. She obviously did not chose “Sign in” since she did not have an account yet. However “Get free trial” made her wary: I told her she could use it for free (if anything, I would pay for gitlab services. “Get free trial” implies that she would have to pay later.
So she looked around and found the “Pricing” link and clicked on it. There she found out that there was a free option and clicked on “Get Started” (and landed here.
She is rather sensitive about giving out private information such as her phone number. After the initial account creation, the account creation confirmation step was presented. She needed to enter a code from an E-Mail that was sent to here (no problem) but was also asked for here phone number, which she definitely did not want to disclose.
She came to me for help. I was confused: I don’t remember having to provide a phone number when I registered a few years ago. So I looked around and found yet another account creation link: on the “Sign-In” page, there is a “register now” link (leading here. When I tried to create a dummy account with that link, it did not ask me for a phone number.
So I told her. She war already very annoyed by the site’s behaviour but tried to register with that link anyways. Only she couldn’t, because she already tried to register with the other link, and she cannot delete that other account because its has not been activated yet, so she has to wait three days until that account gets deleted so she can try to create a new one.
Now here are my questions:
- is there a way to delete that account earlier, so she can start contributing to my project?
- Is it possible to clear up this account creation process? My friend is basically fuming right now, and I have a very hard time to convince her to help me after all. And I can understand her. The user flow here is a typical dark pattern, trying to send her to the “free trial”-account creation route that also demands to know here telephone number, where the basic and simple account creation page is on the last place where she would look (because she would not click on “Sign in” before she has an account).