Lost access to account


I can no longer log in to my GitLab account. The username/password combination that I have in 1Password appear to be incorrect; I cannot log in with them (“Invalid login or password”).

I have tried resetting the password, but the password reset email never arrives. I know that the email address is correct, because I still receive GitLab notifications from there.

I’m at my wit’s end. How do I get my account back?



Sorry to hear that, but the forum unfortunately cannot help you. Your best bet would be to raise a support ticket, even if you are on the free tier.

Good luck!