Problems Logging in with 2 Factor Authentication

Note: the :fox_face: emoji in the title of this post indicates that it was created and written by a GitLab Team Member.

Hello! Sharing this message from our GitLab support team here for community members who are currently having trouble logging in with 2FA.

Weve introduced an issue in 13.3.4 that will prevent users from signing in if you are using 2 factor authentication. Were tracking details on the issue and progress towards a fix in issue 244638.

In the meantime, we currently have two proposed workarounds

  1. Temporarily Disable 2FA. Youll find instructions to do it in that link.

  2. We are currently working on a Merge Request to fix this. From this Merge Request, you can obtain a patch that can be applied for GitLab instances running version 13.3. You can find out how to patch a GitLab instance via these instructions.

This is being treated as a blocker issue, so expect to see a new release with a fix ASAP.

3 Likes

hello,

just applied the fix to a 13.3.4 (aebc07f48e8) and 2FA is working again

Thanks

1 Like

Hi,
I have difficulties to login with 2FA on gitlab.com.
Is this really fix ?

If so, my phone number can be wrong.
Any tips ?

Thanks for any advices.

Sylvain

Ok, the recovery code did the trick.
Thanks

2 Likes