Unable to pull gitlab-runner-helper

Hi everyone,

I’m kind of new to GitLab and using the Runners. So recently I tried to install a runner on my local machine. I read through the docs, and ended up trying to use this command, gitlab-runner exec docker Build where Build was the name of the job in the gitlab-ci.yml file that I was trying to run. However, I always get this error:

ERROR: Job failed: Error response from daemon: pull access denied for gitlab-runner-helper, repository does not exist or may require ‘docker login’: denied: requested access to the resource is denied (executor_docker.go:166:1s)
FATAL: Error response from daemon: pull access denied for gitlab-runner-helper, repository does not exist or may require ‘docker login’: denied: requested access to the resource is denied (executor_docker.go:166:1s)

I can successfully log in via docker login, and this error only appears after Pulling docker image gitlab-runner-helper:11.2.0 .... Does anybody have any advice on how I can debug this? Any information would be helpful

Thanks in advance!

Same problem for me.
Just had to update gitlab-runner install (Ubuntu 20) :
https://docs.gitlab.com/runner/install/linux-repository.html
then apt install gitlab-runner

Same problem for me.

I have fixed it by:

$ curl -L "https://packages.gitlab.com/install/repositories/runner/gitlab-runner/script.deb.sh" | sudo bash
$ sudo apt-get install gitlab-runner

log (before):

Running with gitlab-runner 11.2.0 (11.2.0)
  on run on the Tj's desktop via docker d3SMcbVJ
Using Docker executor with image ubuntu:18.04 ...
Pulling docker image gitlab-runner-helper:11.2.0 ... (failed!!!)
  • still failed via docker login
    $ docker login
    Login Succeeded
    $ docker pull gitlab-runner-helper:11.2.0
    Error response from daemon: pull access denied for gitlab-runner-helper, repository does not exist or may require 'docker login': denied: requested access to the resource is denied
    

log (after):

Running with gitlab-runner 15.2.0 (7f093137)
  on run on the Tj's desktop via docker d3SMcbVJ
Preparing the "docker" executor
Using Docker executor with image ubuntu:18.04 ...
Pulling docker image ubuntu:18.04 ...
...