So I’m having a problem with 2FA on our instance. We have to have 2FA for all users, however some of them cannot set up 2FA successfully. Most users have no issues, but at the moment I have 2 who always get invalid pin errors.
- I have tried using my phone to set up 2fa on these user’s accounts and it works fine.
- The users have tried multiple apps.
- The users have tried setting up TOTP based 2fa using the same phone and app on a different service (google) successfully.
- Only 2 of 40 users have this issue.
So it appears that the problem isn’t the user accounts, or the user’s phones or 2FA apps, or a problem with the secrets file.