CI Queue times

We’re on the hosted community edition of Gitlab. Is there a difference in queueing for CE (vs EE) ?
I’m seeing queue times upwards of 30 minutes before it even starts a CI job. It’s basically unusable. Is anyone else experiencing this?

Does no one else experience really slows response using gitlab? Even running a git push sometimes takes 10s of seconds.

I’m generally finding it all very slow, which really doesn’t exactly incentivize me to start paying for the service if you can’t even meet a basic level of response time. Waiting 20+ minutes for CI queues is straight up untenable for our organization.