Problem to solve
The requests from Jira to our Gitlab instance are failing with timeouts (https:///-/jira_connect/oauth_application_id), despite having whitelisted the IPs present in the Atlassian documentation. This works intermittently, and if we open connectivity widely, it works.
The configuration was done following the documentation, and since it works intermittently, I can say there is no configuration problem.
Has anyone faced anything similar?
Thank you!
Steps to reproduce
Sign in to Gitlab for Jira cloud app in Jira
Configuration
Followed the documentation here GitLab for Jira Cloud app administration | GitLab Docs
Versions
- GitLab CE 17.8.7 Self-managed